You can place an order as either a Registered user or a Guest. Only registered users can access special discounts and extra features that guests won’t be able to use.

👉 All features for registered clients can be viewed Benefits of Registering

Unfortunately, in this case, such order will not be visible in your account and can’t be moved there. We can’t influence it, it’s technically impossible.

We advise you to register so that you can receive reward points that accumulate with each order.

👉 All features for registered clients can be viewed Benefits of Registering

Yes, we will send you the tracking number as soon as the order is shipped.

👉 Please make sure to monitor your tracking code regularly as soon as you receive it to stay updated on your parcel’s movement.

📦 We also strongly recommend reading our Reship Policy to understand delivery rules, reshipment conditions, and what to do in case of delays or issues.

1. Select the product you are interested in.
2. Add to Cart the chosen product.
3. Proceed to the checkout page.
4. Log In to your account or proceed as a guest.
5. Enter Delivery Details, including your address, phone number and email.
6. Choose Payment Method from the available options.
7. Review and Confirm your order.
8. Receive an email confirmation of your order.
9. Complete Payment for your order.
10. Get Payment Confirmation email once the payment is processed.
11. Track Your Order with the tracking number sent to your email.

👉 Read about our Reship Policy to stay protected in case your parcel is lost or returned.

Please note that when a product is out of stock, we suggest subscribe to the product, to receive an email notification as soon as the product becomes available again.

 How to do this:

📄Visit the product page and click on the “Notify Me”

📩Enter your e-mail address to receive the notification.

🔔As soon as the product is back in stock, you will receive a notification to your email address that you specified.

We are committed to restocking missing products as quickly as possible. However, delays may occasionally occur.

We are working every day to improve our processes!

Yes, you can change the products or shipping address in your order if it has not been paid for, packaged, or handed over to the postal service for shipment.

• After you have paid for your order, or if your order is in status “Packaging”, “Picked up by Courier”, or “Shipped”, it means that the order has already been submitted for shipment and no changes can be made.
• If the order is still unpaid and in “Processing” or “Reminder” status, we can make changes during business hours.
  In this case, please contact us via our Helpdesk during business hours (Monday–Friday, 9:00–18:00 EET).

👉 Read our Reship Policy to stay protected in case your parcel is lost or returned.

We provide you with the safest delivery methods possible, so that you don’t have to worry about it. Having worked in this field for many years, we apply all our knowledge to ensure that your order is delivered in the safest way possible. This is confirmed by the thousands of clients we have served.

• Your package will be carefully packed, and the products wrapped in bubble wrap to ensure that everything reaches you in good condition.
• The appearance of the package is designed to look like a typical online store parcel, indistinguishable from thousands of other packages sent daily, in order to not raise any suspicions. The packaging also varies depending on the country of destination, tailored to our extensive experience in each specific region.
• We only ship to countries without strict customs controls, where packages are not routinely inspected. This approach has been validated by our many years of experience. We have stopped shipments to countries where there is a risk of package seizure to protect you from potential difficulties. We have good statistics on successful deliveries to European countries, therefore you can always find the actual list of countries to which we ship at Delivery & Payment.
• We reduce the possible risks for our customers associated with delivery by shipping orders in discrete packaging to some countries with enhanced post office control.

In the event that a package fails to reach you due to various postal issues (unfortunately, packages do sometimes get lost), we will assist you according to our Reship Policy. As our client, you are guaranteed assistance, and thanks to our experience in this field, you are fully protected from any potential risks.

👉 Please read the Reship Policy before placing an order.

💬 If you have any clarifying questions, please contact us via our Helpdesk during business hours from Monday to Friday, 9:00–18:00 EET/EEST.

We provide 100% privacy packaging with no reference to the real contents of the parcel or our website. The appearance of the package is designed to look like a typical online store parcel, indistinguishable from thousands of other packages sent daily, ensuring it does not raise any suspicions.

The packaging also varies depending on the country of destination, tailored to our extensive experience in each specific region.

For a detailed description of our Reward Points Loyalty System, please visit 👉  Reward points loyalty system.

Double reward points, equivalent to 10% of the product total, are awarded exclusively for orders placed on Fridays.

If your order is not placed on a Friday, you will receive the standard 5% reward points.

Store Credits are a special form of reward you can earn on our website by participating in laboratory blind tests of our products.

💸Here’s how you can earn Store Credits:

• €200 fora Blind Test: Participate in a blind test of our products and send the results to our manager to earn €200 in Store Credits.
• €300 for Honored Testers: If you are an honored tester (having completed at least 5 blind tests of our products), you will earn €300 in Store Credits for each additional blind test you complete.

Once the results are submitted and verified, the Store Credits will be credited to your Driada shop account.

📜Credit Store Rules:

• Full Payment: You can use Store Credits to pay the full cost of products.
• Delivery Costs: Store Credits cannot be used to pay or reduce delivery costs.
• Coupon Codes: Store Credits and coupon codes cannot be used simultaneously.

Enjoy the benefits of Store Credits by contributing to our product testing and enhance your shopping experience with Driada!

We ensure the quality of our products and distributors through a rigorous control process. To verify the authenticity of a product and the seller, please use our dedicated verification website.

Simply follow this link 👉 https://driadamedical.com/verify and enter the seller’s name or product code.

• How to check the seller: Enter the nickname from a telegram, Instagram, or a website address. If the seller is not in the list, we are not responsible for this source.
• How to check the product: Remove the outer layer from the square silver QR sticker – you will see a unique 10-digit code. Enter it in the line “Check the product.” Code example: “SF9DG1K92L”.  A more detailed guide on product verification can be found in the FAQ Verification section.

Driada Medical company is not responsible for the activities of unverified sellers.

Your opinion is very important to us, and we always strive to meet the needs and wishes of our customers.

💬 Please contact us through our Helpdesk. Your request will be added to our product wish list, which we actively review and analyze.

📝 When submitting your idea, please include the name of the desired product.

✅ To stay up to date with all new product launches, you can register at our store.

We understand how important it is to offer products and services that meet our customers’ needs and expectations. However, we cannot guarantee an exact release date for any new product at this time.

Follow these steps to make sure that you have purchased an authentic product.

❓ If your product is not authentic, please contact us via our
Helpdesk
during business hours, Monday to Friday, 9:00–18:00 EET/EEST.

We ship parcels using various delivery methods — sometimes via standard postal services, and sometimes through courier companies. The available methods may change depending on destination and logistics conditions.

You can view the current delivery options and estimated delivery times on our page 👉 Delivery.

The delivery cost can be checked during the checkout process.

To minimize delivery risks, we ship all orders in discreet packaging, especially for countries with stricter postal control.

We offer various delivery methods, and you can view the available options and estimated delivery time on our page 👉 Delivery.

The cost of delivery can be viewed during the checkout process.

Under normal conditions (without delays), delivery usually takes between 5–21 business days, depending on the destination.

To minimize delivery risks, we ship all orders in discreet packaging, especially to countries with stricter postal control.

The shipping time of your order depends on the current workload and delivery region. Usually, after payment is received and confirmed, it takes a few business days to prepare and ship your order — typically no longer than one week.

For the most up-to-date information about your shipment, please contact our support team via Helpdesk.

You can view the list of all currently available delivery countries 👉 Delivery.

We provide you with the safest delivery methods possible, so that you don’t have to worry about it. Having worked in this field for many years, we apply all our knowledge to ensure that your order is delivered in the safest way possible. This is confirmed by the thousands of clients we have served.

• Your package will be carefully packed, and the products wrapped in bubble wrap to ensure that everything reaches you in good condition.
• The appearance of the package is designed to look like a typical online store parcel, indistinguishable from thousands of other packages sent daily, in order to not raise any suspicions. The packaging also varies depending on the country of destination, tailored to our extensive experience in each specific region.
• We only ship to countries without strict customs controls, where packages are not routinely inspected. This approach has been validated by our many years of experience. We have stopped shipments to countries where there is a risk of package seizure to protect you from potential difficulties. We have good statistics on successful deliveries to European countries, therefore you can always find the actual list of countries to which we ship at Delivery.
• We reduce the possible risks for our customers associated with delivery by shipping orders in discreet packaging to some countries with enhanced post office control.

In the event that a package fails to reach you due to various postal issues (unfortunately, packages do sometimes get lost), we will assist you according to our Reship Policy. As our client, you are guaranteed assistance, and thanks to our experience in this field, you are fully protected from any potential risks.

👉 Please read the Reship Policy before placing an order.

💬 If you have any clarifying questions, please contact us via our Support Desk during business hours from Monday to Friday, 9:00–18:00 EET/EEST.

📦 If the status of your parcel has not been updated for a long time at one of the transit points (for example, at a sorting center), there is no reason to worry. This is a normal situation for postal and courier services.

⏳ In most cases, tracking may not update for 5–6 days, after which the parcel moves to the next point. This often happens when the parcel receives the status “in transit” after being sent from the sender’s country to the destination country. During this period, updates may not appear for 10–15 days or even longer.

🔁 If you do not receive your parcel within 40 days and the tracking status still has not changed, it may be considered lost. In this case, we will reship your order free of charge according to our policy described here 👉 Reship Policy.

📍 Usually, tracking starts updating after your parcel has reached the sorting center in the country of departure. The next update typically appears once it arrives in the destination country. During this interim period, tracking information may temporarily remain unchanged — this is completely normal.

While we take every precaution to carefully pack each product in bubble wrap to ensure it reaches you intact, we cannot control how postal or courier services handle parcels. In rare cases, packages may arrive damaged, and products may be broken. In such situations, we will fully compensate your losses.

To receive compensation, please contact us via the support form on our website 👉 Helpdesk. Before contacting support, please prepare the following:

1. Take photos of the outer packaging as it arrived.
2. Take clear photos of the damaged product(s).
3. Record a video of the unpacking process.

By providing this information, you will help us review your case quickly and offer the best possible solution.

💬 If you have any questions or need clarification, please contact us via the Helpdesk during business hours, Monday to Friday, 9:00–18:00 EET/EEST.

✅ We will resolve your issue according to our 👉 Reship Policy.

Although most packages are not inspected by customs because they are sent within the EU, there are rare exceptions due to random checks. This happens very infrequently.

As a buyer, you have nothing to worry about and can stay calm, because:

• Sometimes customs may open the package and leave everything as is.
• In other cases, they might hold the package and issue a warning.
• In the rarest instances, you may receive a small fine, depending on your country of residence. Usually, this fine is just over 100 euros, and the package may be confiscated.

Important: If customs contacts you directly, simply deny that you ordered the parcel. In that case, full responsibility lies with the sender, and you will not face any consequences.

The law considers such violations minor. Keep in mind that law enforcement is primarily focused on drug trafficking, not individual athletes (except in Scandinavian countries, where laws are stricter; we do not ship to these regions to avoid issues).

🔁 In the event of confiscation, we will resend your order according to our 👉 Reship Policy. Typically, you will need to contact our customer support via Helpdesk, provide the official document from customs (which will be sent to the address on the package or to your email in PDF format), and supply a new shipping address.

For more details, please read our 👉 Reship Policy.

Your case will be reviewed in accordance with our Reship Policy to ensure a fair and timely resolution.

If you need assistance, please contact our support team via the Helpdesk form.

❗ Please read our 👉 Reship Policy carefully before placing an order. Failure to follow the rules described there means we will not be able to offer reshipment or compensation, so please make sure to comply with all requirements.

If, due to our warehouse mistake, you received products that you did not order, please:

💬 Contact us immediately via the support chat on the website or Helpdesk during business hours, Monday to Friday, 9:00–18:00 EET/EEST. Our team will offer you solutions to resolve the issue promptly.

🎥 To help us resolve the issue, please provide evidence that you ordered one product but received another. We kindly ask you to record a video of unpacking your parcel before contacting support.

🔁 If the mistake was indeed made on our end, we will compensate for your losses in accordance with our Reship Policy.

📦There is no minimum order amount on our website.

🛒 However, some payment methods have a minimum amount due to security reasons. You can always find the current minimum amount for each payment method during the checkout process.

📦 We use secure packaging and trusted delivery methods to ensure that all packages reach the receiver.

• Firstly, your package will be carefully packed, and the products wrapped in bubble wrap to ensure that everything reaches you in good condition.
• Secondly, the appearance of the package is designed to look like a typical online store parcel, indistinguishable from thousands of other packages sent daily, in order to not raise any suspicions. The packaging also varies depending on the country of destination, tailored to our extensive experience in each specific region.

❗Please note that discounts do not apply to the delivery cost.

There are different situations regarding order cancellations:

❌ Order Cancellation After Payment or Shipment: no changes can be made.

If your order is in the status “Paid,” “Packaging,” “Picked up by Courier,” or “Shipped,” it means the order has already been submitted for shipment, and no changes or cancellations can be made.

✅ Order Cancellation During Processing: we can make changes

If the order is not paid and still in the “Processing” or “Reminder” status, we can make changes or cancel the order during business hours.

In this case, please contact us via the support chat on the website or through our Helpdesk during business hours, Monday to Friday, 9:00–18:00 EET/EEST.

👉 For detailed information about our order handling and delivery rules, please read our Reship Policy.

Our main payment options include:

• SEPA/SWIFT bank transfer
• Credit/Debit card (usually available for registered customers with 2+ completed orders)
• Cryptocurrency (BTC, USDT, etc.)

However, they may change from time to time, so all current payment methods can be seen in the “Payment methods” section during order checkout.

👉 For more details, please visit our Payment page.

If you have made order with bank transfer as a payment method – bank details will be sent to your email after order is created.

We do not accept PayPal payments. All current payment methods can be viewed in the “Payment methods” section during order checkout.

👉 For more details, please visit our Payment page.

⏳ The payment confirmation time depends on the selected method. Cryptocurrency and card payments are usually confirmed on the same day, while bank transfers may take up to 5 business days to process (even if you chose an “instant” transfer — it does not affect how fast our bank processes it).

👉 For detailed information about payment processing times, please visit our Payment page.

👉 For detailed information about the cryptocurrency payment process, please refer to our How to pay with crypto section.

💬 Please contact us via our support form during business hours, Monday to Friday, 9:00–18:00 EET/EEST.

👉 For a detailed description, please visit our Reward points loyalty system page.

🔥 To see all current discounts and promotions, please visit our page 👉 Promotions.